What does a managed website service include?

The short answer

"Managed" means different things from different firms. For some it's hosting and the odd update. For others it's the whole job: the website built, looked after and reworked when it isn't working.

With us it's the whole job: your website built and kept online, secure and backed up, a short report each month on how many people found you and how many got in touch, the work that comes from it, and changes and new pages whenever you ask, all for one monthly price.

Being found

You choose the work you want more of, and that's where we put the effort. You get a page for each of your main services, so people searching for any of them can find you. Your Google Business Profile, the listing people see on Google Maps, is checked and filled in, with your services, opening hours, photos and contact details, so what people see there is right, and it's updated whenever you ask.

And articles answering the questions your customers ask Google that your site doesn't answer yet, so people asking them can find you.

Being trusted

Your reviews and accreditations are shown on the pages people read before they get in touch, so they can see why to choose you. And your site shows your work and the people behind the business, so people know who they'd be dealing with.

Getting in touch

Every page makes it easy to call or send an enquiry, from a phone or a computer. People can send an enquiry whenever it suits them, so they get in touch with you rather than the next business they find. And email on your own web address, if you'd like it.

Every month

Each month you get a short report in plain English: how many people visited, what they read, how many called or sent an enquiry, and what they searched to find you. You can see which of your services bring people in, and how that changes from month to month.

Then we act on it. When people search for a service you offer and find other businesses instead, we add it to your site, so they can find you too. When few people visit a page, or it isn't leading to calls and enquiries, we rework it. And changes and new pages are made whenever you ask.

Looked after

Building the site, keeping it online and secure, backups and updates are all included, so there's nothing technical for you to do. Your web address is in your name: a new .co.uk or .com is included, and one you already have stays yours.

Questions

Who writes the words? We do, unless you'd rather write your own. Nothing goes live until you've approved it.

Does it work with our job software? Calls and enquiries come to your office as they do now. If your job software can take enquiries from a website, we connect yours to it, so they go straight into your system; if it can't, they keep coming to your office by email.

Can customers book online? Online booking and payments if you take them, through the system you already use where you have one, so customers can book at any time.

What isn't included? We don't do paid advertising, social media or photography.

Bespoke software, mobile apps, a complete redesign later on or an online shop are quoted for separately.

The price

£429 + VAT a month. No setup fee.

That covers your report and the work that comes from it every month, changes and new pages whenever you ask, and keeping your site online, secure and backed up.

A 12-month minimum term, then month to month with 30 days' notice.

We work on the design with you, and nothing goes live until you're happy with it. If you're still not happy with it, you can end the agreement before it goes live and get back what you've paid.

If you leave, you keep your web address, every word and photo, your Business Profile with its reviews, and your past reports.